PATIENTS

**IMPORTANT COVID INFORMATION**UPDATED 5/18/2021

UPDATE:  Per NYS we are required to follow these guidelines

Until more New Yorkers are fully vaccinated, pre-K to 12 schools, public transit, homeless shelters, correctional facilities, nursing homes, and health care settings will continue to follow State's existing COVID-19 health guidelines.  This means that patients and staff must still wear masks.

Only the patient should be entering our facility unless non-patient visitors are necessary for the patient’s physical well-being and care or if the patient is a minor. Please understand we are trying to limit exposure to our patients and staff and this is essential.

We are no longer asking patients to wait in their cars unless they chose to do so.  Anyone entering our office must wear a face mask covering their nose and mouth at all times while in the building.  A face shield is not a substitute for a mask and you must wear a mask under the shield.  Thank you for your understanding as we do all we can to keep our patients and staff safe.

**CORONAVIRUS STATEMENT**

We would like to take a moment to address the COVID-19 or Coronavirus.  Rest assured we are taking all precautions and are prepared to keep our employees and patients safe.  Common sense prevention should be followed by everyone and to review these precautions or for any additional information please visit either the New York State Department of Health or the Centers for Disease Control and Prevention CDC. 
 

RIVER RADIOLOGY CANCELLATION AND NO SHOW POLICY

At River Radiology, we strive to provide the highest level of care and professionalism to all our patients. When patients do not arrive for their scheduled appointments, or arrive late, it affects everyone. As such, we are implementing the following policy regarding cancellations and no-shows.

​Patients looking to cancel or reschedule appointments must call or email the office by 2pm the day before their appointment in order to avoid being charged a “no-show” fee. For appointments on Saturdays or Mondays, patients must call by 2pm Friday. This gives our scheduling department ample time to contact other patients waiting to be seen. 

​Patients who do not call to cancel, call after 2pm the day before their appointment, or do not show for their appointment, will be charged a $50 no-show fee for each exam scheduled. This is to ensure all our patients have a fair chance of obtaining a prompt appointment.  Your insurance company will not be billed for this charge.

​For PET exams, ​we require 48 hours-notice before your appointment as PET doses are specific to the patient and must be ordered in advance.  For appointments on Mondays, patients must call by 2 pm Thursday.  These doses have a specific half-life and are no longer usable 60 minutes post scheduled injection times.

​We appreciate your understanding and thank you for trusting River Radiology to provide you with your medical care.

 

BILL PAYMENT - please be careful to select the correct link

To pay a bill for services provided at River Radiology, please use the below link:

https://www.patientnotebook.com/RIVER

To pay a bill for services provided at the hospital, please use the below link:

https://www.patientnotebook.com/URA

 

HOW TO PDF for Patient Portal

 Access the Patient Portal here.

 

HOURS

Monday - Thursday:  6:40 a.m. to 9:00 p.m.* (Scheduling hours 8:00 a.m. to 5:00 pm)

Friday:  6:40 a.m. to 5:00 p.m. (Scheduling hours 8:00 a.m. to 5:00 pm)

Saturday - call for types of exams and hours (845) 340-4500

*Evening hours for some exams are available for your convenience.  Please call for details.

**HOURS DURING THE COVID-19 PANDEMIC ARE SUBJECT TO CHANGE BASED ON PATIENT NEEDS.  PLEASE CALL OUR OFFICE IF YOU HAVE ANY QUESTIONS AND PLEASE CHECK OUR FACEBOOK PAGE FOR ANY WEATHER RELATED CLOSING ANNOUNCEMENTS **

NOTICE OF PRIVACY PRACTICES

Privacy Statement

TO SCHEDULE AN APPOINTMENT

Thank you for choosing River Radiology for your radiology exam.  In order to schedule your exam as efficiently as possible, please forward your email contact information by clicking on the following email link scheduling@riverradiology.com.  A member of our scheduling department will respond to you as quickly as possible.  Alternately, you may call our office at (845) 340-4500 option 2, between the hours of 7:30 am to 5:00 pm.

TO REQUEST A CD

If you need a CD to bring to a specialist please call our office and ask for Medical Records.  When leaving a message please state your name, date of birth, date of service and which exams you will need. Kindly allow 2 business days for us to process the request.  If you are not going to be the one picking this up please make sure the person has a note from you and a photo ID. The CD does not need to be returned to us.  PLEASE NOTE: There is no charge for the first CD but there may be a $5.00 charge for any additional discs. 

PATIENT SURVEY

https://www.surveymonkey.com/r/B95FV6Q

INSURANCE INFORMATION

River Radiology is a Preferred Provider for MVP which means you can save money on services provided here with lower cost options without compromising quality.  Click below and scroll to page 6.

MVP-Preferred-Provider-Facilities-Combined-Listings(1).pdf

FORMS

We do not currently have any forms on-line, you will be asked to fill out a few short forms when you arrive.  Please allow extra time for this and be sure to bring your Doctor’s script, insurance card, a photo ID and list of medications.

FACEBOOK

Follow us on http://www.facebook.com/45Pinegrove for additional information and announcements.

BROCHURE

River Radiology brochure.pdf